Shipping and Refund

You can trust that your order will be quickly processed and safely delivered.

We can ship products virtually anywhere in the United States or Internationally using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your destination.

Our products are made-to-order and will typically ship out in the same business day.

All items will be shipped from United States by USPS which typically takes up to 3 business days delivery within the U.S. and 5-7 business days worldwide. Tracking details will be provided.

Please also note that delivery times are approximate and may require extra transit time because of unforeseen delays. Time for delivery shall not be of the essence unless previously agreed by us in writing.

Collections and deliveries are not made on bank holidays and/or weekends. Please allow additional time if ordering on or near public holidays or during sale periods.

We recommend customers to fill out phone numbers on shipping address. Phone numbers will be used for delivery purposes only. We promise we will never share, sell, lease, trade, or using phone numbers for marketing purposes.

Country Standard Shipping Express Shipping
United States 8-14 days 3-5 days
Canada 10-14 days 3-5 days
Australia 8-14 days 5-7 days
France 8-14 days 5-7 days
Germany 8-14 days 5-7 days
Italy 8-14 days 5-7 days
Japan 8-10 days 5-7 days
Netherlands 8-14 days 5-7 days
New Zealand 8-14 days 5-7 days
South Africa 8-14 days 5-7 days
Sweden 8-14 days 5-7 days
Switzerland 8-14 days 5-7 days
UAE 8-10 days 5-7 days
United Kingdom 8-14 days 5-7 days
Asia 8-10 days 5-7 days
Rest of the world 7-21 days 5-14 days
In business days; excluding weekends and holidays.
Shipped from China using USPS Commercial ePacket® (US destinations only) and Singapore Post Registered Article (rest of the world).
Worldwide shipment from United States by USPS.
Please also note that delivery times are estimate and may not be the actual delivery standard experienced. It may also require extra transit time because of unforeseen delays.

At casekona we are committed to quality products and obtaining your highest satisfaction.

We welcome feedback, both positive and negative as this will help us provide a better service and product in the future. If we are not aware of a problem we cannot rectify it.

If you are dissatisfied with your order, you can request for a prompt refund or item replacement within 2 business days of receipt of package. Refund will be credited in the amount of item prices excluding shipping charges, in the same form as the original payment type. Item replacement will be arranged at no cost. Return of original item is not required.

To be eligible for a refund or replacement, your item must be unused and in the same condition that you received it. Our refund and replacement policy are eligible only for incorrect and/or defective item(s). We cannot accept any claims if it is a result of item type or model that was mistakenly chosen by purchaser.

To file your claim, send us an email at We require at least a photograph of the item and the receipt or proof of purchase to complete your claim. Once your claim is received and inspected, we will send you an email notification of the approval or rejection of your claim.

We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.

By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of transaction that have been fulfilled will be rejected.